First Command Financial Services

You can contact First Command Financial Services through the request form, and the most useful message names your pension, your Thrift Savings Plan balance and what you want to settle. The office is at 119 Beaver Street, Jacksonville, FL 32202, United States.

A person on the advisory team reads each message and usually writes back with a question or two, often about your separation date or which accounts you hold. A short note is fine.

Which way to reach us suits you

There are three ways in. The request form suits most people, because you can write at midnight from a duty station or a new civilian job and nobody needs to be awake. A video conference or telephone conversation suits you once a time is set and you'd rather talk than type. The Jacksonville office suits you if you're nearby and prefer a table to a screen.

What to have at hand for the first conversation

You don't need a folder of paperwork. A few details let the first conversation start on your numbers:

Your retirement or separation date, even if it's an estimate
Your monthly military pension amount, or the estimate you were given
The current Thrift Savings Plan balance and whether it's traditional or Roth
Any 401(k) from your second career, and the IRA you may have rolled over
One question you want answered first

What happens to the details you send

The form goes to the advisory team, not to a mailing list. Your details are used to prepare for the conversation you asked for. Please leave out Social Security numbers and account passwords; nobody needs them at this stage.

Households need at least $500,000 in investable assets to become clients, and the team will say so plainly if that's a problem.

Your questions about First Command Financial Services, answered

Can I ask one question about my TSP without becoming a client?

Yes. Send the question through the request form and say it's a single question, such as whether to roll a Thrift Savings Plan balance into an IRA after you retire. The team usually replies with an answer or with what it would need to know. Becoming a client is a separate step you choose.

How long does the first conversation with an advisor last?

It usually runs long enough to cover your pension, your Thrift Savings Plan and your plans for a second career, and what you want from an advisor. We don't set a fixed length because it depends on how many accounts you bring. The exact cost of working together is in a written agreement you see before any work starts.

Can I meet by video or phone from overseas or a new duty station?

Yes. First Command Financial Services advises households across the country by video conference and telephone, so a move or a deployment doesn't stop a conversation. Hours are by appointment, so you pick a time that fits your schedule. The Jacksonville office is there if you'd rather meet in person.

What if I'm still two years from retiring and not ready to talk?

Send a short note anyway, or wait until your separation date is firmer. Many service members write once the retirement orders or the pension estimate arrive. Asking now commits you to nothing, and the answer usually tells you what to gather before you decide.

Who reads your message and what they ask back

An advisor on the team reads it. The reply usually asks how soon your pension starts, whether the TSP is your largest account, and what worries you most about selling in a down market. That last one matters, because First Command Financial Services focuses on keeping you on your written plan when markets drop.

Households across the country meet with us by video conference and telephone. Hours are by appointment.