119 Beaver Street, Jacksonville, FL 32202, United States
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Request InformationThis First Command Financial Services FAQ page answers what military service members and veterans ask about the firm, from how it is paid to what happens when markets fall. Before the first conversation, three questions come up most often: what it costs, what happens if you leave, and what the firm does when your Thrift Savings Plan balance drops 20%. Those three come first below, then everything else, including the $500,000 minimum and how the firm works remotely.
The exact cost is set out in a written agreement that you read and sign before any work starts, so you never learn it afterward. First Command Financial Services doesn't publish percentages on this site, because the amount depends on the work. For illustration, a 1% fee on $500,000 would be $5,000 each year, so compare any quote against that kind of arithmetic.
You can leave. Your accounts stay in your name, so leaving means moving them or ending the agreement, not buying them back. First Command Financial Services works by video conference and telephone, so a move to another state doesn't force a change. Read the written agreement for any notice terms and ask what a transfer would cost before you sign.
Nothing gets sold in a panic. First Command Financial Services holds that the biggest risk is selling at the wrong moment, so the first step is a call to review your written plan. On a hypothetical $600,000 portfolio, a 20% drop is $120,000 on paper. Investments can lose value, and you may get back less than you invested.
First Command Financial Services, LLC is a financial advisory firm based at 119 Beaver Street, Jacksonville, FL 32202. As of 10/12/2026, it serves 272,000 clients and $4.3 billion in client assets. It advises households across the country, and writes especially for service members and veterans with a military pension, the Thrift Savings Plan and a second career. The minimum is $500,000 in investable assets.
Yes, the minimum is $500,000 in investable assets. A military pension isn't counted as an investable balance, but your TSP, IRAs and taxable accounts are. If you hold $380,000 in the TSP and $140,000 in an IRA, that is $520,000 and clears the minimum. Ask in the first conversation how your accounts would be counted.
A robo service is cheaper and works for simple, one-account needs. A person makes sense when you're weighing several decisions at once. First Command Financial Services advisors look at pension survivor benefits, TSP withdrawals and VA disability income together, and they can talk you out of a rash sale. A robo service can't call you when you want to sell.
No. Your tax preparer files the return. First Command Financial Services looks at the tax effect of a decision first, such as a TSP rollover or a fund switch, and estimates the bill before suggesting a change. Bring the 1099-R, last year's return and your pension statement, then share the numbers with your preparer.
Yes, both can join. Video conference and telephone make it easy to put a spouse on the line from another room or an adult child on from another state. First Command Financial Services recommends that a spouse attend at least once, since a survivor benefit decision affects them most. Tell the firm in advance who will attend.
Military retired pay doesn't reduce your Social Security retirement benefit under current rules, but timing still matters. At full retirement age of 67 for anyone born in 1960 or later, you get the full amount, while claiming earlier cuts it permanently. The 2026 earnings test applies under that age: $24,480 each year. First Command Financial Services models claiming ages against your pension and second-career pay.
Yes, and you should. A new job, an inheritance or a move to a different state changes taxes and cash flow, so First Command Financial Services revisits the written plan when you tell them. Plan on a call within a few weeks of the event. You decide what to adopt, and you keep final say over every account.